All production status is transparently communicated on the pre-order status page Cancellation Period: You have 10 days from the order date to request a cancellation for a full refund. Inability to Cancel: After the 10-day period, cancellations are not possible as production will have begun and the product will be made for you specifically. Production Timeline: We'll provide an estimated delivery timeline, which may be subject to change. Order Changes: Changes to your order may not be possible once the 10-day period has passed. Quality Assurance: We aim to deliver high-quality products and may make slight variations or improvements during production. Communication: We'll keep you updated on your order's progress and notify you of any unexpected delays.

Returns •⁠ ⁠Return requests should be made within 10 business days from the delivery date. •⁠ ⁠Items must be unworn, unused, and in their original condition, with all tags, packaging, and accessories intact. •⁠ ⁠We kindly ask that items are returned in original condition. If items are damaged, altered, or soiled, they may not be eligible for return. •⁠ ⁠Once we receive the return, we will inspect the item(s). If the return doesn’t meet the conditions, we may not be able to issue store credit. Exchanges •⁠ ⁠We cannot offer exchanges due to our limited drops that are made to order. For U.S. Customers: •⁠ ⁠To begin your return, please reach out to us at contact@ruelleclub. When returning an item, please use the return label provided and share the tracking details with us to ensure we can process your return smoothly. For International Orders •⁠ ⁠Unfortunately, we do not accept returns or exchanges for orders outside of the U.S. However, if you experience any issues with your international order, feel free to contact us at contact@ruelleclub.com, and we’ll do our best to assist you.

We offer international shipping.

Please note that if your order is from a non-European country, there may be additional customs fees. We acknowledge that custom and duty fees are a governmental matter. Please note that these fees are beyond our control. Domestic Orders Standard Domestic - $8-12 Free domestic shipping on $120+ orders. International Orders Worldwide - $20-45 Please note that customs and duty fees are considered a governmental matter. We cannot declare the value of a package as anything other than its retail value. We cannot mark shipments as gifts. Please note that once your order is shipped from our facility, we are unable to expedite, change the shipping address, or redirect the package. Please make sure to double check your delivery address and if any shipping issues arise, please contact the courier company directly.

To keep your items looking their best, we suggest washing on cold and air drying, or using a low heat setting in the dryer. This will help preserve the shape and quality of the garment, while also being more energy-efficient.